These terms apply when you use LimoTrack's website and apps. By creating an account or making a booking you agree to them.
1. Accounts
You must be 18 or older and give accurate details. Keep your login secure; you're responsible for bookings made from your account.
2. Bookings
- A booking is confirmed once you receive a booking reference. Rides must be booked at least 30 minutes in advance.
- Make sure pickup details, passenger count, luggage and flight numbers are correct. We may need to change the vehicle if the party doesn't fit.
- Hourly bookings are charged for at least the minimum hours shown for the vehicle.
3. Prices and payment
- The fare shown before you confirm is calculated by our system from distance or hours, vehicle class, stops, airport fees and tax. That quoted fare is locked for your booking.
- Payments are taken securely by Stripe. A booking is only marked paid once Stripe confirms the payment.
- Extra waiting time, route changes or extensions requested on the day may be charged at our published rates, only with dispatch approval.
- Tips are optional, can be added after a completed ride, and go entirely to your chauffeur.
4. Cancellations and refunds
- You can cancel free of charge online up to 24 hours before pickup; paid fares are refunded to the original payment method.
- Within 24 hours of pickup, please contact us — the full fare may be charged.
- If the passenger doesn't show up, the ride may be marked a no-show and charged in full.
- If we have to cancel, you'll get a full refund.
5. Airport pickups
We track flight arrival times where available and include a waiting period after landing. Waiting beyond that period may be charged.
6. Passenger conduct
Passengers must wear seatbelts, follow the chauffeur's safety instructions, and not smoke or damage the vehicle. Cleaning or damage costs may be charged. Chauffeurs may refuse or end a ride for safety reasons.
7. Chauffeurs
- Chauffeur accounts need approval and valid documents before receiving rides. We may suspend accounts with expired documents or safety concerns.
- Chauffeurs must update trip status truthfully and share location only from their real device during active trips.
- Chauffeurs cannot change customer fares. Earnings shown in the app are a report; payouts follow your separate agreement with LimoTrack.
8. Liability
We aim to arrive on time but aren't liable for delays caused by traffic, weather, flight changes or other events outside our control. Nothing in these terms limits liability that can't be limited by law.
9. Ending your account
You can delete your account at any time from your profile. We may close accounts that break these terms.
10. Changes and law
We may update these terms; the date above shows the latest version. These terms are governed by the laws of the place where LimoTrack is registered.