This policy explains how LimoTrack ("we", "us") handles personal information when you use our website and apps to book or drive chauffeured rides.
Information we collect
- Account details: name, email, mobile number, profile photo and sign-in provider (email, Google or Apple).
- Booking details: pickup, stops and destination addresses, dates and times, passenger names and numbers, luggage, flight numbers, accessibility and child-seat requests, and notes you add.
- Payment information: payments are processed by Stripe. We never see or store your full card number; we keep the amount, status and Stripe reference for each payment and tip.
- Chauffeur location: if you are a chauffeur, we collect your device's GPS position, accuracy and time while you are online and on an active trip.
- Chauffeur documents: licence and document details and files you upload for verification.
- Technical data: device and browser type, and logs needed to keep the service secure.
How we use it
- To quote, confirm, dispatch and complete your rides, and to contact you about them.
- To show customers and dispatch where an assigned chauffeur is during an active trip.
- To take payments, issue refunds and keep financial records.
- To check flight arrival times for airport pickups.
- To send booking notifications you've chosen to receive.
- To keep the service safe, prevent fraud and meet legal obligations.
We do not sell your personal information or use it for third-party advertising.
Who we share it with
- Your chauffeur: only the passenger name, contact number and trip details needed for an assigned ride.
- Service providers: Stripe (payments), Google Maps (addresses and routes), FlightStats (flight status), and our cloud hosting provider — each only for the service they provide.
- Authorities: when required by law or to protect someone's safety.
Location data
Chauffeur location is shared only while the chauffeur is online and a trip is in progress, and stops when the trip ends. Customers see their own chauffeur's location only during their own active trip.
How long we keep it
We keep account data while your account is open. Booking and payment records are kept for as long as tax and accounting law requires (typically up to 7 years), in anonymised form after account deletion. Detailed GPS history is kept only as long as needed for operations and dispute resolution.
Your rights
You can view and update your details in your profile, and delete your account at any time from Profile → Delete account. Depending on where you live, you may also have the right to access, correct, export or restrict use of your data. Email support@limotrack.example to make a request.
Security
Data is encrypted in transit, access is restricted by role, and each customer or chauffeur can only see records they're authorised to see.
Children
Accounts are for adults (18+). Children may travel as passengers on a booking made by an adult.
Changes
We'll post updates here and change the date above. Significant changes will be notified in the app.